Medical answering service: an AI receptionist for clinics
A medical answering service has to do two things at once: be helpful and know where to stop. Our AI receptionist for clinics answers calls for private GP, physiotherapy, aesthetic and other practices, books the appointment and hands over to a person when a call needs one. It gives no clinical advice and follows your clinic's own triage wording.
What it picks up,
day to day.
- 01
New enquiries about services and appointments, including which practitioner or treatment room fits what the caller is asking for.
- 02
Booking, moving and cancelling consultations, follow-ups and treatment sessions in the slots you have set.
- 03
Aesthetic clinic enquiries: consultation bookings, opening hours and which treatments you offer, from your own treatment list.
- 04
Test and referral admin, such as where results are sent, how to get a copy of a letter and who to ask. It takes the request and passes it on.
- 05
Prescription and repeat-request calls, taken as a message for the clinical team to action.
- 06
Questions about fees, payment methods and cancellation terms, answered from the wording you provide.
- 07
Messages for named clinicians, with the caller's name, number and the best time to ring back.
From call
to diary.
Each service is set up with its own appointment length, who delivers it and when it can be booked. A first consultation and a follow-up can be treated differently, and so can an aesthetic treatment that needs a patch test first.
The receptionist offers the times you have allowed, confirms them back to the caller and books into your calendar where your booking system allows it. Where it cannot, it takes the preferred day and a number and the team confirms.
If you switch it on, the receptionist can text the caller a secure Stripe payment link during the call, for example to take a deposit. It never takes card numbers over the phone. Useful for a consultation deposit.
What a call
sounds like.
A caller rings an aesthetic clinic after closing time. This is an illustrative example, not a recording of a real call.
- Receptionist
- Hello, this is the AI assistant for the clinic. The clinic is closed now, but I can help with bookings and take a message.
- Caller
- I would like a consultation for skin treatments.
- Receptionist
- I can book a consultation. I cannot advise on which treatment is right, the practitioner will go through that with you. Would Tuesday morning or Wednesday afternoon suit?
- Caller
- Wednesday afternoon.
- Receptionist
- I have 3.30. May I take your name and number to confirm it?
The consultation is booked, the caller receives a confirmation, and the clinic sees the details first thing.
Call handling and recording are set up with the clinic under UK GDPR, with health information handled as you instruct, and callers are told they are speaking to an AI assistant.
Where it hands
to a person.
It gives no clinical advice. It does not interpret symptoms, results or medication, and it does not say whether something is urgent.
Where a caller describes something that your triage wording treats as urgent, it uses that wording and routes the call as you instruct, for example to a clinician or to 999 or NHS 111 where your policy says so.
It does not discuss test results or share patient information. Those calls go to a clinician or a named member of staff.
Distressed callers, complaints and safeguarding concerns go to a person straight away.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for clinics.
Book your
demo.
Tell us how work comes in and where it hurts. We'll tell you honestly whether we can help — no pitch, no cost.