AI for estate agents: an AI receptionist for sales and lettings
AI for estate agents works best on the calls that arrive in bursts: a new listing goes live, a board goes up, and the phone rings with the same questions. Our AI receptionist answers for sales and lettings, books viewings and valuations, and passes tenant maintenance calls on to the right person. A negotiator handles anything that needs judgement.
What it picks up,
day to day.
- 01
Viewing requests on a listing. It asks which property, takes the caller's details and offers the viewing slots you have set.
- 02
Valuation requests from owners, with the address, property type and the best time for a visit.
- 03
General enquiries about a property, answered from the listing details you provide, such as bedrooms, tenure and what is included.
- 04
Tenant maintenance calls, such as a leak or a broken boiler, taken as a clear report and passed to the property management team or contractor as you set.
- 05
Landlord calls, routed to the right member of the team with a short summary.
- 06
Applicant registrations, taking budget, areas and timescale for your negotiators to follow up.
- 07
Out-of-hours calls, with details waiting for the next working day. This is the estate agent answering service most offices want when branch staff are out on viewings.
From call
to diary.
Viewings and valuations are set up with your negotiators' availability, how long each visit takes and any rules, such as accompanied viewings only. The receptionist offers times, confirms them back and sends the details to the negotiator.
It books into your calendar where your booking system allows it. Where it cannot, it takes the caller's preferred time and the negotiator confirms. Viewing requests for a property that has been withdrawn are handled by your own rules, not guessed.
What a call
sounds like.
A prospective buyer rings about a listing. This is an illustrative example, not a recording of a real call.
- Receptionist
- Good morning, this is the AI assistant for the agency. How can I help?
- Caller
- I saw the two-bedroom flat on your website and would like to view it.
- Receptionist
- I can arrange that. May I take your name and number? Viewings are available on Thursday evening or Saturday morning.
- Caller
- Saturday, and is it still available?
- Receptionist
- I will check with the negotiator when I confirm your viewing. I can only share what the listing says.
The viewing request, the caller's details and the availability question go to the negotiator.
Call handling and recording are set up with the agency under UK GDPR, and callers are told they are speaking to an AI assistant.
Where it hands
to a person.
It does not negotiate offers, advise on pricing or comment on whether a property is good value.
It does not give legal advice on tenancies, deposits or evictions. Those calls go to the property management team.
It does not take offers on behalf of vendors. It takes the details and a negotiator responds.
For a property management answering service, anything that sounds like a risk to safety or an urgent repair is routed by your emergency rules, and complaints go to a person.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for estate agents.
Book your
demo.
Tell us how work comes in and where it hurts. We'll tell you honestly whether we can help — no pitch, no cost.