AI receptionist for dentists and dental practices
An AI receptionist for dentists answers the practice phone when reception is busy, at lunch or closed. It takes new-patient enquiries, books and moves appointments, and passes anything clinical or urgent to a person, following rules your practice writes. Axivon sets it up around your number, your appointment types and your booking system, then runs it for you.
What it picks up,
day to day.
- 01
New-patient enquiries. It takes the name and number, asks whether the caller wants NHS or private care where you offer both, and books the first appointment type you choose.
- 02
Hygienist and routine check-up bookings, using the slot types and lengths you define.
- 03
Cancellations and reschedules. It finds the existing appointment, offers the next available times and confirms the change.
- 04
Emergency-pain calls. It asks the questions in your emergency policy and routes the caller as that policy says: your emergency line, a same-day slot, or a message to the duty dentist.
- 05
NHS versus private questions, answered only from the wording and price list the practice supplies. Anything outside that is passed on.
- 06
Opening hours, directions, parking and what to bring to a first visit.
- 07
Messages for the practice manager, labs or suppliers, taken with a name and number so reception starts the day with a list.
From call
to diary.
Appointment types are set up with you before it goes live: a new-patient examination, a hygienist visit, a review, a rebooked missed appointment. Each has a length, a clinician and the days it can be offered.
On a booking call the receptionist offers real times, confirms the details back to the caller and sends the patient a confirmation. Where it cannot book directly, it takes the preferred day and number and the practice confirms.
If you switch it on, the receptionist can text the caller a secure Stripe payment link during the call, for example to take a deposit. It never takes card numbers over the phone. Useful for a new-patient deposit.
Read how we built it for Westbury Dental Practice
Built and tested against the Cloud4Dentists booking system. Other practice systems are assessed case by case.
What a call
sounds like.
A new patient rings at lunchtime while the front desk is busy. This is an illustrative example, not a recording of a real call.
- Receptionist
- Good afternoon, this is the AI assistant for the practice. How can I help?
- Caller
- I would like to register as a new patient.
- Receptionist
- Happy to help. Are you looking for NHS or private care? I can only pass on what the practice has told me, but I can book a first appointment.
- Caller
- Private, please. Earliest you have.
- Receptionist
- I have Thursday at 9.40 or Friday at 2.15 for a new-patient examination. Which suits you?
The booking goes into the diary, the patient gets a confirmation, and the practice sees a summary of the call.
Call handling and recording are set up with the practice under UK GDPR, and callers are told at the start that they are speaking to an AI assistant.
Where it hands
to a person.
It does not diagnose, judge how serious a symptom is or give clinical advice. It follows your emergency policy and nothing more.
It does not quote treatment costs beyond the price list you give it.
Complaints and upset patients go to a person, with a note of what the caller said.
If the practice has not told it something, it says so and takes a message. It does not guess.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for dental practices.
Book your
demo.
Tell us how work comes in and where it hurts. We'll tell you honestly whether we can help — no pitch, no cost.