AI receptionist for plumbers, electricians and other trades
An AI receptionist for plumbers answers the phone while you are under a sink, up a ladder or off shift. It takes the job details, books a visit or quote, and routes emergency call-outs by your rules. It works equally for electricians, heating engineers, roofers and other trades, and Axivon sets it up around your number and your work.
What it picks up,
day to day.
- 01
New job enquiries. It takes name, number, postcode, what is wrong and how urgent the caller says it is, so you can price from a proper description.
- 02
Quote and survey bookings, into the days and time windows you work.
- 03
Emergency call-outs, such as a burst pipe or no heating. It asks the questions you have set and routes the call as your rules say: put through to you, texted to the on-call engineer or a booked slot.
- 04
Calls while you are on the job, so nothing sits on voicemail until the evening.
- 05
Out-of-hours calls, with the details waiting in a list for the morning or sent straight to whoever is on call.
- 06
Existing customers asking about a booked visit, a reschedule or a running-late message.
- 07
Suppliers, merchants and other trades, taken as messages. This works as an answering service for plumbers without the monthly call-centre bill.
From call
to diary.
You set the days you work, the areas you cover, how long a visit takes and which jobs you will not take. The receptionist offers times that fit and checks the postcode is somewhere you serve before it books.
For emergencies you decide whether a call rings straight through, goes to an on-call number or is booked into the next free slot. It books into your calendar where your booking system allows it, and otherwise sends you the details to confirm.
If you switch it on, the receptionist can text the caller a secure Stripe payment link during the call, for example to take a deposit. It never takes card numbers over the phone. Useful for a call-out or booking deposit where the firm wants one.
What a call
sounds like.
A caller rings a plumber who is on a job. This is an illustrative example, not a recording of a real call.
- Receptionist
- Hello, this is the AI assistant for the plumbing business. How can I help?
- Caller
- My boiler has stopped and there is no hot water.
- Receptionist
- I am sorry to hear that. Is it a gas smell, or just no heating and hot water?
- Caller
- Just no hot water.
- Receptionist
- Thank you. May I take your postcode and number? The engineer can visit on Wednesday morning or Thursday afternoon.
The visit is booked and the engineer gets the address, the fault description and the caller's number as a text.
Call handling and recording are set up with you under UK GDPR, and callers are told they are speaking to an AI assistant.
Where it hands
to a person.
It does not diagnose faults or give technical or safety advice, such as how to shut off gas or what to do about a smell of gas. Where your rules say to tell the caller to contact the gas emergency number or emergency services, it reads that wording out.
It does not quote prices unless you give it a fixed call-out fee or price list to read.
It does not agree work or the final price. A person confirms the job and price. It never takes card numbers over the phone.
Angry callers, disputes and complaints about completed work go to you with a note.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for plumbers, electricians and trades.
Book your
demo.
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