Veterinary answering service: an AI receptionist for vets
A veterinary answering service has to be calm with worried owners and clear about what it is not. Our AI receptionist for vets answers the practice phone, books appointments and vaccinations, takes messages for the team and routes out-of-hours calls the way your practice says. It gives no clinical or triage advice of its own.
What it picks up,
day to day.
- 01
Appointment bookings for consultations, follow-ups and nurse clinics, using the slot types and lengths you set.
- 02
Vaccination and booster bookings, including a reminder of what to bring, such as the pet's vaccination card.
- 03
Repeat prescription requests, taken as a message with the owner's name, the pet's name and the medication, for the team to action.
- 04
Food and product order requests, taken the same way so reception can pick them up in one go.
- 05
Out-of-hours calls, routed to your practice's own emergency provider or given your own emergency wording, with a clear message about when the practice reopens.
- 06
Cancellations and reschedules, found by owner and pet name and moved to a time the owner picks.
- 07
Opening hours, location, parking and which branch offers what, answered from the details you provide.
From call
to diary.
Appointment types are set up with you first: a consultation, a vaccination, a nurse visit, a post-operative check. Each has a length, who delivers it and the days it can be offered.
On a booking call the receptionist asks for the owner's name, the pet's name and species and the reason for the visit, then offers real times and confirms them back. It books into your calendar where your booking system allows it. Where it cannot, it takes the preferred day and a number and the practice confirms.
If you switch it on, the receptionist can text the caller a secure Stripe payment link during the call, for example to take a deposit. It never takes card numbers over the phone. Useful for a booking deposit where the practice asks for one.
What a call
sounds like.
An owner rings to book a booster for their dog while the front desk is busy. This is an illustrative example, not a recording of a real call.
- Receptionist
- Good morning, this is the AI assistant for the practice. How can I help?
- Caller
- I need to book my dog's annual booster.
- Receptionist
- I can do that. May I have your name and your dog's name? And is he registered with us already?
- Caller
- Yes, he was in last year.
- Receptionist
- Thank you. A nurse has Wednesday morning or Friday afternoon for a vaccination. Please bring his vaccination card. Which suits you?
The vaccination is booked, the owner receives a confirmation, and the practice sees a summary of the call.
Call handling and recording are set up with the practice under UK GDPR, and callers are told they are speaking to an AI assistant.
Where it hands
to a person.
It gives no clinical or triage advice of its own. It does not say whether a symptom is serious or what to do at home.
Where an owner describes what your emergency wording treats as urgent, it uses that wording and routes the call as you instruct, to your emergency provider or the on-call vet.
Distressed owners and any call about euthanasia or a pet that has died go straight to a person, with a note of what the caller said.
It does not discuss test results, quote treatment costs beyond a list you supply or authorise medication. The team does.
It does not guess. If the practice has not told it something, it says so and takes a message.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for vets.
Book your
demo.
Tell us how work comes in and where it hurts. We'll tell you honestly whether we can help — no pitch, no cost.