Legal answering service: an AI receptionist for solicitors
A legal answering service has to be accurate, discreet and clear about its limits. Our AI receptionist for law firms answers calls to the firm, finds out what the call is about, records the details you ask for and passes the caller to the right fee earner or books a call back. It gives no legal advice.
What it picks up,
day to day.
- 01
New enquiries. It asks what type of matter the caller needs help with, from the list of work your firm takes on, and records the details you specify.
- 02
Conflict-check details, such as the names of the other parties, taken only as the firm specifies and recorded for the team to run the check.
- 03
Existing clients ringing for a named fee earner. It takes a message or puts the call through, as your rules say.
- 04
Initial consultation bookings, in the slots you set for each practice area, with the fee and what to bring as your firm describes them.
- 05
Calls from other solicitors, courts, estate agents, lenders and suppliers, routed to the right person with a short summary.
- 06
Out-of-hours calls, with a clear message about when the firm will respond and a route to your own urgent contact if you have one.
From call
to diary.
You decide which practice areas it takes and who handles each. When a caller describes a conveyancing purchase, a family matter or a probate query, the receptionist routes it to the right team and offers the consultation slots that team has set.
Where a matter needs a conflict check first, it takes the details you specify and books a call back after the check rather than a consultation straight away. It confirms the booking back to the caller and books into your calendar where your system allows it.
What a call
sounds like.
A caller rings a small firm about buying a house. This is an illustrative example, not a recording of a real call.
- Receptionist
- Good morning, this is the AI assistant for the firm. How can I help?
- Caller
- I am buying a house and need a solicitor.
- Receptionist
- We can help with that. I cannot give legal advice, but I can take a few details and arrange a call with the conveyancing team. May I have your name and the property address?
- Caller
- Yes, and I am worried about the survey.
- Receptionist
- I will pass that on to the team. They can speak on Thursday morning or Friday afternoon. Which suits you?
The team receives the matter type, the caller's details and the note, ready for the conflict check.
Call handling and recording are set up with the firm under UK GDPR, with confidentiality handled as the firm instructs, and callers are told they are speaking to an AI assistant.
Where it hands
to a person.
It does not give legal advice, assess the strength of a case or say what the caller should do next.
It does not discuss the details of any existing matter. Calls about live matters go to the fee earner or their assistant.
It does not accept instructions or agree fees. Those stay with a solicitor.
Distressed callers and anything urgent or time-critical, such as a police station or arrest call, go to a person according to your rules.
It takes no more information than the firm tells it to. Confidentiality and what is recorded are handled as the firm instructs.
Managed plans from £300 a month, including 250 call minutes.
Frequently asked
questions.
Straight answers about an AI receptionist for solicitors.
Book your
demo.
Tell us how work comes in and where it hurts. We'll tell you honestly whether we can help — no pitch, no cost.